Pros include impartiality, knowledge of the Standard and expectations of certification body assessors, auditing expertise and qualifications, experience of auditing other similar organisations, and availability.
Cons include less organisational knowledge, (although this could sometimes be considered an advantage as it is less likely that assumptions will be made ) and cost.
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I found the course very informative, and the trainer was communicative, supportive and engaging. He is very skilled at adapting to the different types of people and transferring knowledge in a way that sticks with attendees; he delivered the same training over 2 years ago and I still remember the things he taught us. We will definitely be recommending him to other businesses that want to learn about ISO standards. Definitely a great asset to the company.
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