ISO 9001 Quality Management Consultancy

A quality management system is intended to support the strategic direction of an organisation as it provides a basis for the consistent delivery of products and services as well as improvement in performance and customer satisfaction.

Quality management can be an effective management tool, and consists of several elements:

• Quality Planning – The determination of relevant standards and requirements, and how to meet them.  ISO 9001 is the most recognised international quality management standard.
• Quality Assurance – Planned and implemented processes, controls, and actions to ensure that outputs meet requirements.
• Quality Control – Monitoring and measurement activities to ensure that products and/or services do meet the required level of quality.
• Quality Improvement – A systematic approach to improve the efficiency and effectiveness of processes, reduce undesired variations in products/services, and improve performance.

URM and its consultants provide a wide range of support services covering all aspects of quality management, to suit your specific needs:

ISO 9001 Gap Analysis

Here, URM’s consultants conduct a survey to determine where differences exist between your organisation’s current business systems and the requirements of ISO 9001 and/or any other identified criteria.
This analysis may be conducted as an initial step in the development of a quality management system; when major changes occur within your organisation; or when a new version of the Standard is released.

Develop and Establish an ISO 9001 Quality Management System

URM’s consultants support your management to:

• Determine what quality means to your organisation.
• Develop a plan to establish and implement a QMS
• Define the scope and structure of the QMS.
• Decide the quality policy and objectives.
• As required, develop and document relevant processes
• Establish data collection.
• Prepare a quality awareness and training plan.
• Achieve ISO 9001 certification.

Manage and Improve an ISO 9001 Quality Management System

URM’s consultants assist management in several ways, by helping to:

• Conduct internal quality audits
• Conduct management reviews
• Develop and deliver quality and internal auditor training
• Implement change

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Why URM for ISO 9001?

URM consultants have extensive experience in all aspects of quality management, including auditing and training.

URM’s philosophy is to ensure our clients are provided with the support and knowledge to develop management systems appropriate to their organisation, and ultimately enable them to control their own systems.

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