The process of conducting an audit typically involves the ‘check’ element of the Plan-Do-Check-Act continuous improvement cycle, though additional guidance is contained in a supporting guidance Standard, ISO 19011.  This Standard provides guidance on planning the audit programme, the preparatory activities, the conduct of the audit, subsequent reporting and follow-up actions, and the closure of the audit.  Guidance is also provided within ISO 19011 on the principles of auditing and the competence of auditors.  (URM has delivered a number of webinars covering all stages of the audit process and recordings can be found here)

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After a bad experience with a previous provider, we looked to URM for QSA support. The URM QSA we have worked with is phenomenal, and considerably better than our previous QSAs. My team enjoy working with him, and find him to be extremely credible and effective.
CISO at University of Surrey
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