Sue West

Senior Quality Management Consultant at URM

Sue is an experienced quality management practitioner, with more than 25 years of extensive involvement in the establishment, management, and auditing of quality management systems, as well as quality and auditor training. She has been involved with the development or integration of management systems against various standards, such as ISO 9001, ISO 27001, ISO 20000, FSC, TL9000 and ISO 17021 (for certification bodies).

While a lead auditor for several certification bodies, she gained extensive experience across multiple industries.

Sue previously qualified as a 6-Sigma Green Belt, TL9000 and ISO 14001 auditor, and has also been involved in integrated management systems auditing, FSC, EFQM and ITIL. Her training background includes being an accredited trainer for the 5-day ISO 9001 lead auditor training course. She spent more than 15 years working for an international telecommunications company, and as part of a small global team developed and improved the global quality management system and internal training.