If you do not pass and gaps are identified, you are provided with 2 working days to address any gaps (e.g. change any simple issues with your network and policies).
You can then update your answers and the assessor will review your responses. You will not be charged for this reassessment, but if this subsequent application is unsuccessful, you will need to make a fresh application and pay for the whole assessment fee.
The guidance and support we’ve received from URM during the process for both certifications have been exceptional, putting us at ease and providing clear and concise explanations and advice to ensure we met all the necessary requirements. We would not hesitate to recommend them.
Brand distributor
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I know many Cyber Essentials providers are rigid to the point of not understanding the goal of CE, but we haven’t found that with URM. We are extremely happy with the service we’ve received – our Cyber Essentials recertifications are always painless and straightforward. The different assessors we’ve had have all been great and pitch to the right level, as well as having an extremely strong knowledge of the subject matter. The account management side is also excellent. Our Account Manager checks in with us on a regular basis, and is very approachable and credible, with a comprehensive understanding of Cyber Essentials.
CISO at University of Surrey
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