URM is pleased to announce the release of a brand new ISO 20000 certification case study with Tegen.

In January 2014, Tegen achieved certification to ISO 20000. The case study examines some of the business drivers behind the decision to achieve certification, along with some of the Company’s experiences including key success criteria and benefits derived.

“Having shortlisted three consultancies, it was URM’s consultant who clearly demonstrated the best understanding of both the Standard and what we were trying to achieve i.e. wanting to make the Standard work for us and maximising the use of the automated CRM and RMM systems.” Richard Smith – Managing Director.

Click here to read the Tegen ISO 20000 case study